How do I update the firmware for my Balance Optix® mat?

*AFFECTED Balance Optix® MATS: UNITS RECEIVED January 1-31, 2025*

If your Balance Optix® Mat is experiencing disconnection issues, a firmware update is required. To perform this update, you will need a USB-A to USB-C data cable (the included USB cable only provides power). Follow the steps below to perform the update.

1. Download the Balance Optix® firmware update to the PC that your mat is connected to. The file can be found here: Download
2. Extract the downloaded zip file (BO_1.0.2.zip) to a folder on your PC.
3. Plug the USB-A end cable into your PC.
4. While holding this button on your Balance Optix® mat, insert the USB-C end cable into the Balance Optix® mat. The LED lights on the mat should turn red. If they are white, please repeat step 4.
5. If the LED lights are red, run BalanceOptix_Update_1.0.2.exe.
   1. Press search to identify your Balance Optix® mat.
   2. Select your mat and press 'Next'.
   3. Press 'Update' tp begin your firmware update.
   4. Once the update is complete, press 'Exit'

Once the update is complete:

1. Restore your original USB + ethernet connection
2. Reconnect your Balance Optix® mat and restart Uneekor Launcher and you should be ready to play!

If you require further assistance or prefer to send your Balance Optix® Mat back to us to update the firmware, please contact support@uneekor.com.