Why is my launch monitor ignoring my swings, even though it locks onto the ball?

To determine why a no read is occurring, try the following:

1. For overhead launch monitors, make sure they are mounted in the correct position and orientation.
   1. EYE XO2, EYE XO
      1. Distance from launch monitor to hitting zone: 3 ft 6 in, in front of hitting zone (closer to impact screen)
      2. Height: 9-10 ft above the hitting area
      3. Orientation: Should be mounted such that the cables connect through the right side (when standing behind launch monitor)
   2. EYE XR
      1. Distance from launch monitor to hitting zone: 3 ft 6 in, behind hitting zone (farther from impact screen)
      2. Height: 9-10 ft above the hitting area
      3. Orientation:
      4. EYE XR: Should be mounted such that the cables connect through the right side (for revisions 1 & 2) or towards the impact screen (for revision 3).
      5. QED: Should be mounted such that the cables connect through the right side (when standing behind launch monitor)
2. Make sure your launch monitor is connected through the onboard Ethernet port, not the provided USB-to-Ethernet adapter (which is intended for hardwiring internet only, if desired).
3. For overhead launch monitors, try recalibrating, especially if it has been a while, and/or if the launch monitor, turf, or hitting insert has been moved/replaced.

Should you continue to experience issues with no reads after following these steps, then please submit shot feedback through VIEW, to be analyzed by our shot data analysts.

To submit your feedback, take a break from swinging—the report only uploads the last shot taken in VIEW—then follow the steps below:

1. Click on the Feedback button located in the top-right corner of VIEW
2. Enter your name and email address if they are not already filled in
3. From the Description drop-down menu, select Misread, No read
4. In the large text field, provide a detailed description of the questionable shot data you encountered
5. Click on the Send button to submit your feedback

Once that's done, you can continue taking swings. Our shot analysis team will review your feedback and reach out if they identify anything that needs to be addressed. Your input helps us refine and enhance the launch monitor driver, ensuring greater accuracy for you and the entire community.

We appreciate your potential feedback and the valuable input you may provide. Thank you!