Technical Support
Get help troubleshooting your Uneekor hardware, software, memberships, installations, account issues, and technical questions.
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To properly install your overhead* launch monitor, it must be securely mounted to its bracket on the ceiling. Use the provided screws to attach the bracket directly to a joist in your ceiling. Joists are designed to support significant weight, ensuring the stability of your launch monitor. Failing to mount the bracket to a joist may result in improper support, leading to the potential for the launch monitor to fall, which may result in device malfunction and/or injury.
We recommend mounting the Uneekor Swing Optix® cameras on tripods for ease of adjustability, and due to our recommendation of placing them 5-6 ft away from the player at hip height. The cameras must be mounted at a 90° (counterclockwise) angle, as the software presents the camera feed in a portrait orientation.
Finally, make sure the cameras are connected to a USB 3.0 (or higher) Type-A port, typically indicated by blue, orange or red, or the letters "SS" adjacent to it. Avoid use of USB extension cables where possible, but if needed, you can use active extension cables in conjunction with the shorter 15 ft USB cable we provide.
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Get help troubleshooting your Uneekor hardware, software, memberships, installations, account issues, and technical questions.
Mon - Fri 8:00am - 8:00pm EST Sat - Sun 8:00am - 5:00pm EST
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