The process to exchange software or upgrade your subscription is as follows: 1. If the software/subscription has been activated for less than three days, you will be refunded the full amount. 2. If the software/subscription has been activated for more than three days, you will be issued a refund based on the calculated difference from the number of days you have been using the software/subscription. 3. Once refunded, the software/subscription will be cancelled, and you can proceed to purchase the software/subscription of your choice.

Uneekor is approved through Microsoft defender. However, Uneekor software is not approved through third party antivirus, such as Norton, McAfee and Bitdefender. If a third party antivirus is installed on the pc, it is possible the antivirus will pull major files. Please uninstall 3rd party antivirus software before installing Uneekor software.

REFINE / REFINE+ is incompatible with most resolution/scaling settings. REFINE / REFINE+ will attempt to fix this by changing your resolution/scaling to a suitable one, but some systems may prevent this from happening. To check and change your resolution/scaling, please follow these steps: 1. Right-click on your desktop and select Display settings. 2. Make sure your display is set to either 1920x1080 at 100% scaling (16:9) or 1024x768 at 100% scaling (4:3); these are the only supported formats for REFINE / REFINE+ at this time. 3. Open Uneekor Launcher. 4. Go to REFINE / REFINE+ > Settings and change the Display resolution to match the above configuration.