FAQs
What form of payments can I use?
How do I purchase Uneekor Swing Optix® cameras, and what is the cost?
Uneekor Swing Optix® cameras can be purchased on our Swing Optix® shop page, and cost $1,700.
How does the launch monitor connect to the PC?
The launch monitor is connected to the PC through a CAT6 LAN ethernet cable. The ethernet cable must be DIRECTLY connected to your ethernet port on the back of your PC and NOT a switch, router or ethernet adapter.
What are the PC requirements?
The recommended system specifications for a Windows PC running Uneekor software with third-party software at 4K resolution are as follows:
- CPU: Intel i7 or higher, 10th generation or faster
- RAM: 16 GB or more
- GPU: NVIDIA RTX 30 series or faster
- GPU Memory: 16 GB or more
- Hard Drive: 200 GB or more of available space (to store golf courses from third-party software)
- OS: Windows 11 *
- Dedicated Ethernet ports: 2 or more (one required for launch monitor, one optional for hard-wired internet)
- Internet download speed: 25 Mbps or higher ** (to quickly download golf courses from third-party software)
The minimum system requirements for a Windows PC running Uneekor software without third-party software are as follows:
- CPU: Intel i5 8400 or faster
- RAM: 8 GB (16 GB for Swing Optix®)
- GPU: GeForce GTX 1060 or faster
- GPU Memory: 6 GB or more
- OS: Windows 10 (64-bit) Version 1803 or later *
- Dedicated Ethernet ports: 1 or more (one required for launch monitor)
- Internet download speed: 1 Mbps or higher **
The minimum system requirements for an iPad running the VIEW Air application are as follows: ***
- Model: iPad Air 2 or higher, iPad mini 4 or higher, iPad 5th gen or higher, all iPad Pro models
- iPadOS: 14 or higher
* Other operating systems (Mac, Linux) are not supported
** Internet connection required to validate Uneekor product licenses and check for updates
*** For the EYE MINI launch monitor only
What distance do I need from the tee position to impact screen?
We recommend 12 feet or more for safety purposes. For those with limited space, 10 feet is the minimum distance.
Can I upgrade my current software package?
The process to exchange software or upgrade your subscription is as follows:
- If the software/subscription has been activated for less than three days, you will be refunded the full amount.
- If the software/subscription has been activated for more than three days, you will be issued a refund based on the calculated difference from the number of days you have been using the software/subscription.
- Once refunded, the software/subscription will be cancelled, and you can proceed to purchase the software/subscription of your choice.
Does the system work with right hand and left hand?
Yes, the launch monitor is RH and LH capable without needing to move the hardware (assuming a wide enough environment). You can also have RH and LH golfers play together on a course—just set them up accordingly in the match settings before you start.
How do I set up this product?
Guides & manuals can be found on our Resources page.
What height does the ceiling need to be for the launch monitor?
The launch monitor should be mounted 9 – 10 feet above the hitting area. We cannot guarantee the accuracy of the launch monitor when mounted outside of this range.
Does Uneekor software work with Anti-virus softwares?
Uneekor is approved through Microsoft defender. However, Uneekor software is not approved through third party antivirus, such as Norton, McAfee and Bitdefender. If a third party anti virus is installed on the pc, it is possible the antivirus will pull major files. Please unistall 3rd party antivirus software before installing Uneekor software.
How do I make REFINE / REFINE+ fit on my screen?
REFINE / REFINE+ is incompatible with most resolution/scaling settings. REFINE / REFINE+ will attempt to fix this by changing your resolution/scaling to a suitable one, but some systems may prevent this from happening.
To check and change your resolution/scaling, please follow these steps:
- Right-click on your desktop and select Display settings
- Make sure your display is set to either 1920×1080 at 100% scaling (16:9) or 1024×768 at 100% scaling (4:3); these are the only supported formats for REFINE / REFINE+ at this time
- Open Uneekor Launcher
- Go to REFINE / REFINE+ > Settings and change the Display resolution to match the above configuration