Customer Support must pre-authorize all product returns. The following products may be eligible if you contact us within the specified time periods:
(a) New launch monitor and related base-level software: earlier of 15 days after license activation or 60 days after receipt
(b) Refurbished launch monitor and related software: earlier of 30 days after license activation or 60 days after receipt
(c) New accessories (excluding marked balls): 15 days after receipt
(d) Refurbished accessories (excluding marked balls): 30 days after receipt
(e) Software upgrades: 7 days after license activation
If you do not contact us within the specified time periods, we will deem the product to be accepted by you, but you will not lose any warranty rights. All paid software subscription fees are not refundable.
You have the right to return eligible products listed in Section 1 for a replacement or refund, in our sole discretion, under the following circumstances:
(a) the product is shipped in error;
(b) the product is damaged or defective on receipt;
(c) where the product is recalled and we cannot: (i) replace such product with a like or an equivalent product which complies with the applicable Federal standard(s) and has no defect relating to the safety of its use, (ii) bring such product into conformity with such standard(s), or (iii) remedy any defect giving rise to the product recall; or
(d) as authorized by Customer Support in its sole discretion.