Return Policy

  1. Customer Support must pre-authorize all product returns. The following products may be eligible if you contact us within the specified time periods:
    (a) New launch monitor and related base-level software: earlier of 15 days after license activation or 60 days after receipt
    (b) Refurbished launch monitor and related software: earlier of 30 days after license activation or 60 days after receipt
    (c) New accessories (excluding marked balls): 15 days after receipt
    (d) Refurbished accessories (excluding marked balls): 30 days after receipt
    (e) Software upgrades: 7 days after license activation
    If you do not contact us within the specified time periods, we will deem the product to be accepted by you, but you will not lose any warranty rights. All paid software subscription fees are not refundable.
  2. You have the right to return eligible products listed in Section 1 for a replacement or refund, in our sole discretion, under the following circumstances:
    (a) the product is shipped in error;
    (b) the product is damaged or defective on receipt;
    (c) where the product is recalled and we cannot: (i) replace such product with a like or an equivalent product which complies with the applicable Federal standard(s) and has no defect relating to the safety of its use, (ii) bring such product into conformity with such standard(s), or (iii) remedy any defect giving rise to the product recall; or
    (d) as authorized by Customer Support in its sole discretion.
  3. The decision whether to authorize any return and to provide a replacement or refund for such return, will be granted in our sole discretion. We reserve the right to refuse the return of any product.
  4. All returned products must include a Returned Goods Authorization (“RGA”) number. Please contact Customer Support in order to request such RGA number.
  5. Upon issuance of the RGA number, a prepaid shipping label may be provided via email, in our sole discretion. All RGA numbers and prepaid shipping labels not used within sixty (60) days of issuance will be deemed cancelled and null and void.
  6. All products authorized for a return must arrive at our facilities in unused condition with all original packaging. Authorized returns may be subject to a restocking fee of 15% at our sole discretion.
  7. If your product is returned in damaged condition, with missing parts, or otherwise has signs of abuse, we reserve the right to refuse a refund or to charge additional restocking fees, at our sole discretion.
  8. Because of the size and weight of our products, we do not refund shipping or delivery charges.
  9. Products returned without first receiving our authorization will be returned to you at your expense. You will not receive a replacement or refund for any product returned without our prior authorization.
  10. This Return Policy does not cover ordinary wear and tear, damage caused by improper use or other exclusions listed under the terms of our Warranty Policy.
  11. Please contact Customer Support at for guidance on any returns.