Uneekor must pre-authorize all product returns. The following products may be eligible if you contact us within the specified time periods:
(a) New launch monitor and related base-level software: earlier of 15 days after license activation or 60 days after receipt
(b) Refurbished launch monitor and related software: Earlier of 30 days after license activation or 60 days after receipt
(c) New accessories (excluding marked balls): 15 days after receipt
(d) Refurbished accessories (excluding marked balls): 30 days after receipt
If you do not contact us within the specified time periods, we will deem the product to be accepted by you, but you will not lose any warranty rights. All paid software and software subscriptions are non-refundable.
You have the right to return eligible products listed above for a replacement or refund, at our sole discretion, under the following circumstances:
(a) The product is shipped in error;
(b) The product is damaged upon receipt;
(c) The product is defective upon receipt;
(d) Where the product is recalled and we cannot: 1) Replace such product with a like or an equivalent product which complies with the applicable Federal standard(s) and has no defect relating to the safety of its use, 2) bring such product into conformity with such standard(s), or 3) remedy any defect giving rise to the product recall; or
(e) as authorized by Uneekor at its sole discretion.
- If damaged upon receipt, you must notify Uneekor within 48 hours of receipt via email@example.com
- The decision whether to authorize any return and to provide a replacement or refund for such return, will be granted at our sole discretion. We reserve the right to refuse the return of any product.
- All prepaid shipping labels not used within sixty (60) days of issuance will be deemed cancelled, null and void.
- All products authorized for a return must arrive at our facilities in unused, new condition, free of damage and in its original packaging. All authorized returns are subject to a restocking fee of 15%.
- If your product is returned in damaged condition, with missing parts, or otherwise has signs of abuse, we reserve the right to refuse a refund or charge additional restocking fees, at our sole discretion.
- Because of the size and weight of our products, we do not refund shipping or delivery charges.
- Products returned without first receiving our authorization will be returned to you at your expense. You will not receive a replacement or refund for any product returned without our prior authorization.
- This Return Policy does not cover ordinary wear and tear, damage caused by improper use or other exclusions listed under the terms of our Warranty Policy.
Process on Returns
To start a return, please contact us at firstname.lastname@example.org, providing us with:
- Your name and contact details (email and cell number)
- Order number
- Serial number of the product you wish to return
- The reason why you wish to return the product
If your return is accepted by Uneekor, we’ll send/provide you:
(a) Return Shipping Label, and
(b) Instructions on how and where to send your return package.
After we have received, inspected and accepted the returned product, a refund will be issued to your original method of payment.