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Our technical support team is here to help. Email our support team. Reply times will vary depending on the volume of inquires. For faster resolution, please visit our FAQ section below.

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Frequently Asked Questions

Our requirement for ceiling height is between 9 – 10 feet.

The type of projector and/or LED bulbs used can produce a flicker effect in video capture. Our Swing Optix cameras record at 180 fps which can capture high-speed voltage fluctuations produced by LED bulbs and some projectors may enhance the effect even further.

Yes, we are fully integrated with TruGolf E6 Connect and TGC. You can purchase these by directly going through E6 or TGC and selecting “Uneekor” for the hardware.

Uneekor is approved through Microsoft defender. However, Uneekor software is not approved through third party antivirus, such as Norton, McAfee and Bitdefender. If a third party anti virus is installed on the pc, it is possible the antivirus will pull major files. Please unistall 3rd party antivirus software before installing Uneekor software.

To fix, please add a shortcut located on the main display by following the steps below:
1) Open the folder C:\QED_REFINE
2) Right-click on QED_REFINE.exe
3) Choose "send to" -> "Desktop"

Please follow these steps:
1) Right-click on the desktop and choose "Display setting."
2) In "Display setting", make sure that "Scale" is set to 100%" and "Display resolution" is set to 1920 x 1080 or 1024 x 768.*

*Refine/Refine+ supports only these two resolutions at this time.

It happens in four cases as below:
1) When the sensor is powered down.
2) When the ethernet cable between a sensor and PC is disconnected.
3) When you choose the wrong sensor type.
To fix, please go to "Settings" (gear icon in Refine launcher) and choose QED (ZCAM) if you're using QED, and EYE XO if you're using EYE XO.
4) When the license is not activated yet.
To fix, please go to: C:\QED_Refine and run the Activation_QED_Refine to activate Refine license.
After that, if you use:
QED - Navigate to C:\Z3CAM_Sensor and run Z3CAM_Activation to activate the connection between the sensor and Refine.
EYE XO - Navigate to C:\EYEXOSensor and run EYEXO_U_Activation to activate the connection between the sensor and Refine.

The hitting mat must be 3.5 feet in front of the sensor once it is mounted.

• Intel i5 8400*
• 8 GB RAM (16 GB RAM for Swing Optix)
• GeForce GTX 1060**
• Windows 10 (64 bit) Version 1803 or higher***
• Integrated ethernet port required

*PC Sold Separately

**AMD: 3rd gen Ryzen or higher and AMD Ryzen 3600X or higher (AMD 2700 is not compatible)*

*** Not compatible with MacOS

We recommend 12 feet or more for safety purposes. For those with limited space, 10 feet is the minimum distance.

The sensor is connected to the PC through a CAT6 ethernet cable. The ethernet cable must be DIRECTLY connected to your ethernet port on the back of your PC and NOT a switch, router or ethernet adapter.

Yes, you can upgrade at any time for the additional level cost.

Yes, the sensor is RH and LH capable without moving the hardware whatsoever. You can also have RH and LH golfers play together in play mode, just set them up accordingly in settings before you start.

We accept VISA, Mastercard, AMEX, Discover, JCB, Diners Club and Elo. We do not accept Paypal.

View/Download manuals on Resources page. Click Here

Pease contact: support@uneekor.com or Book an appointment with one of our support experts for installation and troubleshooting instances.