FAQs

What form of payments can I use?

We accept VISA, Mastercard, AMEX, Discover, JCB, Diners Club and Elo. We do not accept Paypal.

How do I purchase Uneekor Swing Optix® cameras, and what is the cost?

Uneekor Swing Optix® cameras can be purchased on our Swing Optix® shop page, and cost $1,700.

What are the PC requirements?

The recommended system specifications for a Windows PC running Uneekor software with third-party software at 4K resolution are as follows:


  • CPU: Intel Core Ultra 7, Intel Core i7 (12th Gen or later), AMD Ryzen 7 (5000 Series or later)
  • RAM: 32 GB or more
  • GPU: NVIDIA RTX 4070 Ti or higher
  • GPU Memory: 16 GB or more
  • Hard Drive: SSD Required
  • OS: Windows 11 Home or Pro (latest version) *
  • Dedicated Ethernet ports: 1 or more (one required for launch monitor)
  • Internet download speed: 25 Mbps or higher **

The minimum system requirements for a Windows PC running Uneekor software without third-party software are as follows:

  • CPU: Intel Core Ultra 5, Intel Core i5 (12th Gen or later), AMD Ryzen 5 (5000 Series or later)
  • RAM: 16 GB (16 GB for Swing Optix®)
  • GPU: NVIDIA RTX 3060 or equivalent
  • GPU Memory: 12 GB
  • OS: Windows 10 Home or Pro (64-bit only) Version 22H2 *
  • Dedicated Ethernet ports: 1 or more (one required for launch monitor)
  • Internet download speed: 25 Mbps or higher **

The minimum system requirements for an iPad running the VIEW Air application are as follows: ***

    • Model: iPad Air 2 or higher, iPad mini 4 or higher, iPad 5th gen or higher, all iPad Pro models
    • iPadOS: 14 or higher

Other operating systems (Mac, Linux) are not supported


** Internet connection required to validate Uneekor product licenses and check for updates


*** For the EYE MINI launch monitor only


How does the launch monitor connect to the PC?

The launch monitor is connected to the PC through a CAT6 LAN ethernet cable. The ethernet cable must be DIRECTLY connected to your ethernet port on the back of your PC and NOT a switch, router or ethernet adapter.

What distance do I need from the tee position to impact screen?

We recommend 12 feet or more for safety purposes. For those with limited space, 10 feet is the minimum distance.

Can I upgrade my current software package?

The process to exchange software or upgrade your subscription is as follows:

  • If the software/subscription has been activated for less than three days, you will be refunded the full amount.
  • If the software/subscription has been activated for more than three days, you will be issued a refund based on the calculated difference from the number of days you have been using the software/subscription.
  • Once refunded, the software/subscription will be cancelled, and you can proceed to purchase the software/subscription of your choice.

Does the system work with right hand and left hand?

Yes, the launch monitor is RH and LH capable without needing to move the hardware (assuming a wide enough environment). You can also have RH and LH golfers play together on a course—just set them up accordingly in the match settings before you start.

How do I set up this product?

Guides & manuals can be found on our Resources page.

What height does the ceiling need to be for the launch monitor?

The launch monitor should be mounted 9 – 10 feet above the hitting area. We cannot guarantee the accuracy of the launch monitor when mounted outside of this range.

Does Uneekor software work with Anti-virus softwares?

Uneekor is approved through Microsoft defender. However, Uneekor software is not approved through third party antivirus, such as Norton, McAfee and Bitdefender. If a third party anti virus is installed on the pc, it is possible the antivirus will pull major files. Please unistall 3rd party antivirus software before installing Uneekor software.

How do I make REFINE / REFINE+ fit on my screen?

REFINE / REFINE+ is incompatible with most resolution/scaling settings. REFINE / REFINE+ will attempt to fix this by changing your resolution/scaling to a suitable one, but some systems may prevent this from happening.

To check and change your resolution/scaling, please follow these steps:

  1. Right-click on your desktop and select Display settings
  2. Make sure your display is set to either 1920×1080 at 100% scaling (16:9) or 1024×768 at 100% scaling (4:3); these are the only supported formats for REFINE / REFINE+ at this time
  3. Open Uneekor Launcher
  4. Go to REFINE / REFINE+ > Settings and change the Display resolution to match the above configuration

Subscriptions

What is the best subscription package for me?

All four of our subscription packages have fantastic aspects. Please refer to our page outlining what each one includes, and pick the option that suits you based on your current ability, what you’re aiming to achieve  and how you may utilize the different products. If you would like more information, our expert team are available via phone, email or social platforms to give you more guidance.

Which subscription packages include GameDay and AI Trainer?

The Ultimate package is the only one which includes both of our exciting new releases, GameDay and AI Trainer. The Champion package includes AI Trainer, but not GameDay, so that is also a great option to consider.

How many additional courses are included with each package?

With the inclusion of Refine+, our Pro, Champion and Ultimate packages include varying additional courses.

Which package allows me to compete against others via network play?

GameDay is our newest simulation software designed to enhance your skills while enjoying quality time with friends. This is included in the Ultimate package.

Software

Can I upgrade my current software package?

The process to exchange software or upgrade your subscription is as follows:
  1. If the software/subscription has been activated for less than three days, you will be refunded the full amount.
  2. If the software/subscription has been activated for more than three days, you will be issued a refund based on the calculated difference from the number of days you have been using the software/subscription.
  3. Once refunded, the software/subscription will be cancelled, and you can proceed to purchase the software/subscription of your choice.

Does Uneekor software work with Anti-virus software?

Uneekor is approved through Microsoft defender. However, Uneekor software is not approved through third party antivirus, such as Norton, McAfee and Bitdefender.

If a third party antivirus is installed on the pc, it is possible the antivirus will pull major files. Please uninstall 3rd party antivirus software before installing Uneekor software.

How do I make REFINE/ REFINE+ fit on my screen?

REFINE / REFINE+ is incompatible with most resolution/scaling settings. REFINE / REFINE+ will attempt to fix this by changing your resolution/scaling to a suitable one, but some systems may prevent this from happening.

To check and change your resolution/scaling, please follow these steps:
  1. Right-click on your desktop and select Display settings.
  2. Make sure your display is set to either 1920x1080 at 100% scaling (16:9) or 1024x768 at 100% scaling (4:3); these are the only supported formats for REFINE / REFINE+ at this time.
  3. Open Uneekor Launcher.
  4. Go to REFINE / REFINE+ > Settings and change the Display resolution to match the above configuration.

For Business

How much space do I need?

For the best setup of our Uneekor commercial simulators, we suggest a minimum space of 10' in height, 13' in width, and 18' in length. This ensures a comfortable swing and a realistic simulation without feeling crowded. These are minimum recommendations, and if you have more space, it can further improve your overall experience.

What courses can guests play?

Discover numerous golf courses using our Uneekor commercial simulators. Our exclusive Uneekor Software, including Refine, Refine+, and GameDay, provides a variety of options. We also seamlessly integrate with third-party software like GSPro, E6, and TGC 2019. No matter your software choice, Uneekor has you covered. It's your choice, your experience.

Can I use Uneekor for training?

Uneekor's golf simulators elevate training with advanced swing analysis, detailing club path, face angle, launch angle, etc. They offer realistic ball flight simulation, providing accurate data on speed, spin rates, and shot dispersion. With customizable modes and integration with software like GSPro, E6, and TGC, Uneekor ensures a versatile training experience.

How long does it take to install?

Installing our Uneekor commercial golf simulators usually takes three days from start to finish. To ensure a smooth process, it's crucial to have your space prepared before our dedicated installation team arrives. Our streamlined pre-installation process guides you through all the necessary steps, ensuring you're well-prepared for a seamless transition to our team.

Can Uneekor work with my contractor / architect?

Absolutely! Uneekor offers an all-in-one solution for your simulator build. We collaborate with contractors and architects to ensure your space is prepared for our dedicated team's smooth installation.

Can you convert an existing space into a simulator space?

Turn any space, whether it's an existing room or a basic area, into your ultimate simulator haven. We customize pre-deliverables based on your specific space needs, thoroughly discussed during the design process. At Uneekor, we excel at bringing life to your commercial space, providing a personalized and vibrant simulator experience.
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