If your Balance Optix mat is experiencing disconnection issues, you will require a firmware update. To update your firmware, a data cable is required (the USB cable included with Balance Optix is power only). Follow the steps below to perform the update.

1. Download the Balance Optix firmware update to the PC that your mat is connected to. The file can be found here: https://download.uneekor.com/dist/BO/BO_1.0.2.zip
2. Extract the downloaded zip file (BO_1.0.2.zip) to a folder on your PC.
3. Plug one end of the cable into your PC
4. While holding this button on your Balance Optix mat, insert the other end of the cable into the Balance Optix mat. The LED lights on the mat should turn red. If they are white, please try step 4 again.
5. If the LED lights are red, run BalanceOptix_Update_1.0.2.exe.
   

   Press search to identify your Balance Optix mat.

   

   Select your mat and press 'Next'.

   

   Press 'Update' tp begin your firmware update.

   

   Once the update is complete, press 'Exit'

6. Once the update is complete, restore your original USB + ethernet connection
7. Reconnect your Balance Optix mat and restart Uneekor Launcher and you should be ready to play!

If you require further assistance or prefer to send your Balance Optix mat back to use to update the firmware, please contact support@uneekor.com.