Dear Valued Uneekor Customer,

We want to inform you that we are aware of a compatibility issue with certain webcams affecting some users in the latest release of our VIEW software.

This issue specifically may impact users who are:

• Using third-party software with VIEW, and

• Utilizing a standard webcam for swing motion video review in VIEW.

After a certain number of swings are recorded, the VIEW software may freeze and become unresponsive.

Until a fix is implemented, we recommend the following workarounds:

1. Disconnect the webcam from your PC and relaunch the third-party software with VIEW, or

2. Launch the third-party software using our Third-Party Connector only (without VIEW).

We sincerely apologize for the inconvenience this has caused. Our development team is actively working on a new VIEW software update to resolve this issue and restore stable performance. We appreciate your patience and will notify you as soon as the fix is available.

Thank you for being part of the Uneekor community.

Sincerely,
Team Uneekor